Cancellation Policy

Because time has been reserved for your appointment, please understand that a minimum of 24 hours’ notice is required if you need to cancel your appointment. As all sessions are paid for in advance, there will be no refunds for missed appointments or appointments cancelled or changed with less than 24 hours’ notice. While you will be sent a confirmation email and Zoom link for your session in advance, please note that Esther does not provide reminder calls or emails prior to appointments. It is your responsibility to mark the date and time in your calendar and set your own reminders. If you choose to reschedule or cancel with more than 24 hours’ notice, you may apply your full session payment to the rescheduled session or you may receive a full refund and simply book again when the time is more convenient; in these situations there will be no fee for cancelling or rescheduling.

Appointments will automatically be booked in your own local time, however, on the rare occasion that you see in your confirmation email that the time is not adjusted for your local time zone, you can use the Time Zone Converter below.

Timezone Converter

IBA Privacy Policy​

Esther Veltheim and International BodyTalk Association (“IBA”) strive to provide our members, customers, and other users of our website with the top products and services available and recognize that building a long-term business relationship with you depends on a great deal of trust. This trust begins with our commitment to respecting as well as protecting your privacy and in furtherance of this goal, IBA acknowledges that it respects the privacy rights of its members and customers and will comply with all applicable privacy laws in the countries in which IBA does business. For the purposes of this Privacy Policy, International BodyTalk Association is the data controller, and can be contacted using the details provided below.​

Subject to the information provided in this Privacy Policy, we have structured our web site so that, in general, you can visit IBA and Esther Veltheim on the web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your member/customer/client relationship with us, or as otherwise set out in this Privacy Policy. Our membership application process, registration process for seminars, sessions, certification and educational programs and the IBA Store may request and/or require you to submit personal information. However, you can be assured that any such personal information that you submit to us will be protected by industry standard security and management procedures and will be used only for the purpose for which it was submitted, unless you request or agree otherwise, or as otherwise set out in this Privacy Policy.

Our privacy statement covers five main areas: Awareness, Choice, Access & Correction, Security, and Additional Web Site Issues.

1. Awareness

IBA provides this Privacy Policy to make you aware of our privacy practices and of the choices you can make about the way your information is collected and used. This policy also applies to this website which is a subsidiary of the IBA website.

What Information We Collect

On IBA’s web sites, over the telephone, or through the mail, you are able to order products or services from IBA, apply for IBA membership, and register for seminars, sessions, courses, and certification. The types of personal information collected by IBA may include your name, your contact and billing information for business and home (including telephone number and e-mail address), and your credit card information (if applicable). In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, courses or instructors, and contact preferences. By using our web sites, or by contacting us over the telephone, or through the mail, you may transfer your personal information to locations outside of the jurisdiction in which you live, including to the United States and other jurisdictions in which IBA operates.

Information Collected Through Technology

When you use any of our web sites or services, we or our service providers may collect tracking information such as your browser type, mobile device, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the web sites. We use this information for aggregate reporting. For example, we may want to know how long the average user spends on our web sites or which pages or features get the most attention. We use this information to make our web sites and other products and services more useful to you; to provide you with more effective customer service; to make the web sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies; and to display content and advertising that are customized to your interests and preferences. (See Section 5, Additional Web Site Issues, for more information about technologies used to collect information about user activity on IBA, PaRama Campus and Esther Veltheim web sites.)

How We Use the Information

IBA uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete transactions requested by you, to communicate back to you, and to offer and update you on IBA, PaRama Campus and Esther Veltheim services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.

As a benefit to IBA members and certificants, IBA will (at no charge) include your name and relevant biographical information in IBA directories. From time to time, we may also desire to contact you for market research purposes or to provide you with marketing information we think would be of particular interest. IBA will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your explicit permission to do so. For example, the IBA membership application includes a question asking if you want your name included in mailing lists, IBA announcement lists and IBA directories. Your name will not be used for any such purpose unless you affirmatively request IBA to do so. In addition, if at any time you would like to have your name removed from IBA lists and/or directories, please follow the directions given below in the “Choice” section (Section 2) of this document to opt-out of such contact.

With Whom We Share the Information

IBA will not sell, rent, or lease your personally identifiable information to others outside of IBA without your permission. Unless we have your permission or are required by law, we will only share the personal data you provide to us with other IBA entities and/or business partners who are acting on our behalf to help us provide you with our products and services. Such IBA entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by this Privacy Policy and applicable confidentiality agreements.

2. Choice

IBA will not use or share the personally identifiable information provided to us for purposes other than for which the information was originally submitted, without your express permission, except as expressly stated in this Privacy Policy. We will also provide you the opportunity to inform us at any time if you choose to opt-out of partial or total contact from IBA and we will comply with such requests. This choice regarding communications from IBA may be offered on our membership and certification applications, registration forms or web pages, or at the bottom of online or off-line communications from us. If you have any difficulty exercising your choices, please send your request to You may also exercise your choices by contacting IBA by phone at +1-941-921-7443 or by mail at IBA, Ste 203, 2750 Stickney Pt Rd, Sarasota, Florida 34231 Attention: Privacy. Except as expressly stated in this Privacy Policy, your permission will always be secured first, should we ever decide to share your information with third parties that are not acting on our behalf and not governed by our privacy policy.

3. Access & Correction

IBA strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every reasonable effort to provide you with online or telephone access to your registration data so that you may review, update or correct your personal information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. If you are an IBA member, you can access your personal information by logging into the IBA website with your user ID and password, following the Members Area to access your “Contact Info” under “Account”. You may also request a change in your personal information by contacting Customer Care either by e-mail at; or by telephone at +1-941-921-7443.

4. Security

IBA is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive credit or debit card information. We use PCI compliant technology to encrypt the connection between you and our systems for the transmission of any credit or debit card information you input online, and we use encryption protection for any payment authorizations for transactions we request through any channel.

Any unauthorized access to or use of any of our web sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via email at or by writing to us at IBA, Ste 203, 2750 Stickney Pt Rd, Sarasota, Florida 34231 Attn: Privacy. We will investigate, and, if necessary, take action to halt any violation of the security of your personal information of which we become aware.​

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. IBA will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your IBA account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, IBA cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

5. Additional Web Site Issues

a. How IBA Uses Technology to Improve Your Web Site Experience

IBA uses cookies and web beacons (described below), to collect information about the pages you view, the links you click and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses.

Most aggregate information is collected via cookies, web beacons and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of Web sites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our web sites, such as the frequency with which our users visit various parts of our web sites and to measure site effectiveness or use of online products and services. We may also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mail from us, to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. If you choose to furnish IBA with personally identifiable information, this information can be associated to the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our web sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.​

We also use cookies to store, and sometimes to track, user information. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our web sites. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie contains a unique number that allows our web sites to recognize your computer. We use both temporary and persistent cookies; a temporary cookie tracks visitor activity during a session or visit and it expires when you close your browser. We use them to provide continuity for your visit as you visit web site pages. Persistent cookies allow us to keep track of your user name and password (if you are a subscriber) so you don’t have to re-enter that information each time you visit. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our Sites that are available to other visitors.

IBA wants to ensure that you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. This practice is strictly enforced. We are aware that a lot of people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers, so we respect these concerns. IBA works to continuously improve the web experience and personal data privacy policy and practices.

b. Links to Third Party Websites

Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the IBA site. IBA has not comprehensively reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, IBA does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

6. Enforcement Contact Information

If you have any questions or comments regarding our privacy practices, please contact IBA at IBA is subject to the jurisdiction of the Federal Trade Commission. Any disputes arising out of a breach of this policy will be submitted to and resolved by the privacy dispute resolution procedure set up by the Direct Marketing Association.

7. Changes to this Statement

If there are updates to the terms of this Privacy Policy, we will post those changes and update the revision date listed on this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Policy, IBA will provide notification to affected customers.